Frequently Asked Questions
Everything you need to know about your Mandarina Duck shopping experience.
What is the standard shipping time for my order?
Orders are typically processed within 24-48 hours. Standard delivery usually takes between 3 to 5 business days depending on your location.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition with all tags and packaging intact to qualify for a full refund.
Do Mandarina Duck products come with a warranty?
Yes, all our products are covered by a 2-year legal warranty against manufacturing defects. please keep your proof of purchase to facilitate any claims.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your materials sustainable?
Mandarina Duck is committed to reducing environmental impact. Many of our collections feature recycled fabrics and eco-friendly production processes without compromising on durability.